Feb 182011
 

Have about 22 draft posts sitting in my WordPress Post box, so a bit of catch-up in next week or two to clear some out!

Outside of the talk of what ‘transmedia’ actually is, the next key topic of controversy is how can you make money from it vs spending marketing money ‘on it’ to promote a traditional product/project. The Holy Grail at the moment is can we make the ‘multi platform, transmedia form’ an entertainment or service necessity – something worth users putting hands in pockets for (or clicking that PayPal button) and something worth spending the time and effort immersing yourself in – when there are so many other ‘linear’ fragments to graze on? This post therefore looks briefly at a core aspect of transmedia or experience design that is oft left out of the equation, the user need and how we can map out and create transmedia to meet those needs. Simple concept time.

Alongside traditional needs analysis and user centric design I have been writing & teaching recently about matching any creative project to a user or audience base – going beyond crude demographics or even psychographics and thinking about raw, primal need. I often start by saying

Before we can make any creation or experience ‘overwhelmingly’ engaging for someone else we have to be able to identify & define a broad range of needs that encompasses the physical through to social then to self-empowerment? Ask yourself…

  • Does your work go beyond short term titillation (think 30 second ad spots, short films, virals or stunt marketing campaigns in shopping malls) and encourage repeat visits over many months?
  • Does it contain intimate, social and group building elements?
  • Is it a trusted, familiar environment to use and take part in?
  • Does it actually work, not fall over, most of the time?
  • Does it encourage user creativity, stimulate user ethics or open their minds to other worlds
  • Will they be rewarded through the respect of others?

While I was constructing these points many moons ago it dawned on me I the similarities with the five levels in Maslow’s Hierachy of Needs which as you know was a paper from 1943 and book in 1954 looking at how we are motivated and what basic needs have to be fulfilled ‘before’ we can attain higher levels of engagement with ourselves and others. His work has already been used in marketing areas such as Transpersonal Business (a new area using psychology to develop an understanding of consumer behaviour) and mapped to other emerging areas such as Online Communities by Amy Jo Kim in her 2000 book Community Building on the Web (hat tip Laurel Papworth 2008) or more dry areas such as ‘the internet hierarchy of needs‘. But here I am more interested in how Transmedia Story or Service creation has strong parallels in Maslow’s simple five level diagram, from a ground up user centric, development approach.

The Transmedia Heirarcy of Needs

So designing any transmedia service from a user centric design perspective, the idea in the above draft ‘pyramid’ diagram would be to start at level 1 ‘Physiological’ as a foundation and gradually build and evolve the social, play, story and design/functionality elements – taking into account the next four levels. It implies simply that first you need to have at your disposal a good variety of technically sound platforms with an appropriate mix of reliable media before you build the more sophisticated levels. How many services start at level 3? They go straight for the Facebook and Twitter network storytelling without solid user hub sites, or technically strong subscriber management or well thought out game or story. How many projects start at the top level? Linear and mostly one way broadcast forms, strong on story & morality but without any of the below social, multi faceted and play levels that draw users into long term, personal engagement? Here is the text version for the ‘copy, paste’rs’ amoungst us 🙂 Please note this is a first draft and will probably be embellished!

  • Level 1 Physiological – technically sound, expected mix of media, reliability, available, multi platform variety, solid production
  • Level 2 Safety – quality of service, trustworthiness of providers, privacy of gameplay, service permanence, level game playing field, shared rules and values
  • Level 3 Love/Belonging – include friends and family, network elements, discover new friends, share experiences
  • Level 4 Esteem – able to excel & be seen to excel, system recognises contribution and/or abilities, take part in team play, appear on leader boards & be peer reviewed
  • Level 5 Self-Actualization – able to add personal original content, the story surprises, challenges morals & enables problem solving, become self empowered, understand the world better

I have covered the concepts of each of those levels on many previous posts (eg: Producing Transmedia Stories and 1999 presentations such as Cross Media Design) and sure the mapping concepts here are not rocket science or particularly jaw dropping, but if you buy into Maslow’s Hierarchy and particularly the ‘level’ and evolution aspects, you really need to consider how those layered needs map across to your field whatever that may be? Transmedia, communities, education, marketing, public services, politics, social media and on.

UPDATE 1
I like this simple social media mapping from Erica Glasier too, which actually highlights specific services for each level 🙂

Maslow's Hierarchy of Needs, & the Social Media that Fulfill 'Em

Jan 172011
 

Social media is a humbling experience much of the time. For one it is a super fast barometer of many aspects of our digital persona made up partly of a) our online influence, b) what people ‘feel’ about you (sentiment) and c) who we are connected too but more recently with the introduction of Twitter Lists we now have an element of ‘labelling’ aka ‘tagging’. Like most I am not keen on being pigeon holed, filed and rubber stamped as ‘this kind’ of person or someone who only ‘thinks/creates/is involved’ in those things, but I was fascinated this morning in doing what Laurel Papworth did some months ago, looking at how others saw me based only on my Twitter activity.

I have currently been added to 700 lists (which I think is up in the top 10% or so?) –

the key of course is that these lists are created un-prompted by those they follow, they have selected ‘you’ quietly in the background to be a part of a personal filter, carefully structured by users who want a way to distill the vastness of a 140 character universe of noise, that is twitter – making lists for themselves of a few key personal influencers through to hundreds of sharing tweeters across several lists on quite broad topics, the lists themselves followed by thousands.

There were over 6.5 million twitter lists at the start of 2010 so I suspect at least double that for 2011 according to TNW and there are hundreds of tList directories on the web now such as ListAtlas that focuses on the most popular lists such as 22 000 following the @bieberarmy :: justinfollowplease list of 91 fans who “want to be followed” by JB himself or  38 verified world leaders compiled into this list @verified :: World Leaders followed by 15 000 or so. But back to my own little world…I am not sure if the lists below represent ‘who I am’, especially as 75% of my twitter activity is sharing links, but they certainly represent areas I work in and am interested by.

… without further ado – I quickly used TextWrangler to pull out key words and broke the 700 lists (I am on) into smaller ‘categorised’ batches. This serves as a one stop shop for me to dip in and out and decide which lists I will follow and for you to possibly find ones you may find of interest.

What do your lists say about you?

TRANSMEDIA

  1. http://twitter.com/tlists/transmedia-995 The most listed Tweeters on 37 lists about Transmedia
  2. http://twitter.com/#!/aliciakan/transmediatweeps Teaching me a little bit more about transmedia, everyday
  3. http://twitter.com/#!/annabelroux/transmedia
  4. http://twitter.com/#!/matthanson/screen-bleed Media theories & futures in a multiplatform world.
  5. http://twitter.com/#!/brand_candy/transmedia-storytelling People interested in transmedia storytelling
  6. http://twitter.com/#!/bulldogmi/isthistransmedia A list of crossmedia, transmedia and storytelling tweets
  7. http://twitter.com/#!/Ch_Larue/transmedia
  8. http://twitter.com/#!/daniele_ferrari/crossmedia-transmedia
  9. http://twitter.com/#!/DilemmaLA/transmedia
  10. http://twitter.com/#!/eceilhan/transmedia
  11. http://twitter.com/#!/FilmThreat/transmedia-artists A self-updating filtered list of people I follow (generated by http://twitter.com/#!/formulists)
  12. http://twitter.com/#!/FLB_AlainThys/media-innovation tweets about media innovation, crossmedia, transmedia and other interesting media developments
  13. http://twitter.com/#!/frank_tentler/transmedia-avangard List of Transmedia and Transmedia Storytelling Avangard on Twitter
  14. http://twitter.com/#!/geoffreylong/transmedia Scholars and practitioners in transmedia.
  15. http://twitter.com/#!/helloflow/worldoftransmedia all people you want to follow on transmedia storytelling!
  16. http://twitter.com/#!/ivanovitch/transmedia People working in, interested in, thinking about Transmedia.
  17. http://twitter.com/#!/jlsimons/transmedia TM
  18. http://twitter.com/#!/KH_enthu_Ziasm/transmedia well, are you transmedia ready ?
  19. http://twitter.com/#!/melaniemcbride/gaming-transmedia-10 Makers, observers, researchers and players of games/transmedia.
  20. http://twitter.com/#!/nouners/transmedia
  21. http://twitter.com/#!/nwangpr/transmedia This list follows those who are exploring new storytelling opportunities for brands and agencies.
  22. http://twitter.com/#!/nyuji/transmedia
  23. http://twitter.com/#!/onceuponaword/transmedia A list of people who regularly tweet smart things on transmedia
  24. http://twitter.com/#!/pascalmory/transmedia
  25. http://twitter.com/#!/paulalexgray/transmedia
  26. http://twitter.com/#!/Pixel8studio/transmedia Stories to be told.
  27. http://twitter.com/#!/pseudonymDK/transmedia Important people to follow to learn more about transmedia
  28. http://twitter.com/#!/Sarn/transmedia-2
  29. http://twitter.com/#!/tactica/transmedia
  30. http://twitter.com/#!/TedHope/transmedia
  31. http://twitter.com/#!/WebVideoMedia/transmedia-storytelling
  32. http://twitter.com/#!/nativeshell/trans-incidental Transmedia news and peeps

NEWER MEDIA

  1. http://twitter.com/#!/thatgreg/new-media-2 People actively changing the way media is created and ultimately consumed.
  2. http://twitter.com/#!/chicklitgurrl/new-media-9
  3. http://twitter.com/#!/ftiwa/new-media
  4. http://twitter.com/#!/iamlowetion/new-media
  5. http://twitter.com/#!/Morgan_Flood/new-media
  6. http://twitter.com/#!/pascalroeyen/new-media
  7. http://twitter.com/#!/RichGarner/new-media

AUGMENTED REALITY

  1. http://twitter.com/#!/AaronMarshall/augmented-reality Cool folks tweeting interesting things about Augmented Reality.
  2. http://twitter.com/#!/ayaLAN/augmented-reality
  3. http://twitter.com/#!/Balubab/augmented-reality Augmented Reality universe
  4. http://twitter.com/#!/bobbyverlaan/augmented-reality
  5. http://twitter.com/#!/BrianSe7en/augmented-reality
  6. http://twitter.com/#!/chrisgrayson/augmented-reality-peeps People & Companies involved in Augmented Reality, as well as AR Blogs
  7. http://twitter.com/#!/claudiochea/augmented-reality-ar
  8. http://twitter.com/#!/fbeeper/augmented-reality
  9. http://twitter.com/#!/Franck_Briand/augmented-reality
  10. http://twitter.com/#!/jamesalliban/augmented-reality
  11. http://twitter.com/#!/renatefischer/ar
  12. http://twitter.com/#!/konterkariert/augmented-reality
  13. http://twitter.com/#!/mikeyjhay/augmented-reality
  14. http://twitter.com/#!/RWW/augmented-reality
  15. http://twitter.com/#!/eduardovalencia/augmentedreality
  16. http://twitter.com/#!/tomyun/ar
  17. http://twitter.com/#!/GaryPHayes/alternate-augmented
  18. http://twitter.com/#!/siyann/immersive virtual worlds, augmented reality, immersive experiences
  19. http://twitter.com/#!/dromescu/ar Augmented Reality
  20. http://twitter.com/#!/jlapoutre/mobile-ar Mobile Augmented Reality

INTERESTING, THOUGHT LEADER & MINDS

  1. http://twitter.com/#!/_Antonella_/ar-thoughtleaders
  2. http://twitter.com/#!/9dimension/brightside bright ppl
  3. http://twitter.com/#!/owlark/interesting-people-a1 Great people: listed or interested
  4. http://twitter.com/#!/InShot/thought-leadership James Grant Hay’s Thinking Out Aloud
  5. http://twitter.com/#!/7seashell/interesting-people
  6. http://twitter.com/#!/torridluna/minds
  7. http://twitter.com/#!/BlessTheTeacher/interesting-people
  8. http://twitter.com/#!/CelticWitch99/no-idea-but-interesting
  9. http://twitter.com/#!/holla_tweet/interesting-ppl
  10. http://twitter.com/#!/LMurphy140/from-far-far-away non local interesting
  11. http://twitter.com/#!/ManuCedat/interesting-people
  12. http://twitter.com/#!/Marcey_H/interesting-people
  13. http://twitter.com/#!/MikeFreyParadux/bloggers Bloggers! Check these wonderful blogs by interesting tweeps.
  14. http://twitter.com/#!/OwenKelly/people a miscellaneous assortment of interesting people
  15. http://twitter.com/#!/paolonieddu/insight-and-cool-shit Links to interesting stuff
  16. http://twitter.com/#!/robbnotes/interesting
  17. http://twitter.com/#!/sonjagottschalk/interesting
  18. http://twitter.com/#!/WayneNH/interesting-watch

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Oct 112010
 

Always keen to see the latest, worthy research into those young wipper-snappers that apparently are our future so was lucky to be sent some insights today into Australian Youth, 4 million of them aged 16-30,  from Urban Market Research (UMR) a joint initiative between Lifelounge and Sweeney Research.

There are the usual eye opening statistics, multi-tasking, mobile texting, overuse of social networks and so on (listed below) but the research is more interesting as it digs a little deeper and explores a few emergent behaviours, from years of doing all of the above.

NATURAL TRANSMEDIANS

The survey shows that multi platform storytelling, while slightly alien to those older folk indoctrinated with linear, mono media is an absolute natural space for this age group – they swim and immerse themselves in multi media and like the proverbial fish are unaware of the water they breathe and that surrounds them.

“While multitasking when consuming online and other media has been growing in recent years, it is now the norm.  The research confirms life online is frantic, with over 80% of the youth market ‘doing other things’ while surfing the web and being active on social networks…it also reveals ‘interruptive’ marketing tactics are out, in favour of a more ‘discovery-led’ approach that allows young people to unearth new products, artists and fashion labels in their own time, and bank the street cred that comes with it.” – This group also cannot live without “An internet connection and mobile phone were rated the two top things UMR respondents couldn’t live without (30% and 20% respectively) over their car, TV, alcohol, favourite piece of clothing, drugs and favourite movies.  Being connected is important.”

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