Feb 162016

Long time no post. I know, bad blogger but prompted to write a little post on today’s announcement from the BBC that it is abolishing it’s ‘Divisions – TV and Radio’. Division is the operative word here as I have written about in some of my last posts (eg Mediocre Broadcaster MultiPlatform) the silo walls that traditional broadcasters have built up are the main reason ‘they’ have become more and more irrelevant to evolved multi-platform, personalized audiences.

“In what is being billed as the most far-reaching organisational overhaul in the BBC’s 93-year history, Lord Hall will give a speech before Easter in which he will unveil proposals to axe the corporation’s existing channel-based structures, fundamentally reshaping the organisation into content and audience-led divisions.” Telegraph article

I worked at the BBC for over 8 years when it was going through another major transformation, the introduction of digital, interactive tv and the internet. I recall many meetings as senior development producer with senior management looking at new ways to create cross-platform content, and perhaps do away with these silly political divisions based on distribution vs audience centricity. So here we are almost 20 years later and finally the game is afoot.

The major transformation that has happened with the ubiquitous new medium called broadband has meant audiences can now get what they want on their own terms, not slaves to schedules or broadcasters second guessing what audiences want. The advent of Netflix (and similar) recently means we are finally living into the age of Personalization (which has been the foundation of this blog since 2006 – spend some time in the archives and you will see many prescient articles) – so organisations that split their content based on receiving boxes (TV screen and Radio receiver) are way behind the curve.


Audiences, or users, do not differentiate now between these antiquated, dated devices, they press a button and get, video stream to any device, audio (video without the moving stuff) to any device AND lots of pictures, interactive games/education, personally relevant content and great textual stories.

“New divisions may include BBC Entertain, which will absorb Radio 2 and televised entertainment program, and BBC Inform, in which news services and other radio stations like Five Live will be found. Each new division will have smaller ones underneath it such as BBC Youth (a subdivision of BBC Entertain), which will include the online channel BBC Three and popular music station Radio 1.”  Digital Trends

What Next?

It is the non-passive content where ‘traditional’ broadcasters still need to up their game. Forget the endless tomes written about ‘new gaseous distribution’, that is patently obvious, we need to move beyond billions of people passively watching streams, binging on five of the same show back to back in an evening, a public service broadcasters role is to inform through interaction, not just slick, expensive natural history passive programmes. But I digress. I loved the BBC when I was there. It was trying to pioneer new forms of content, new ways to engage an audience. I am sure that breaking the organisation into Entertain, Inform and Youth (which were silos bandied around back in the late 1990s too!) is a step in the right direction. The next challenge is to really encourage innovative proposals which go beyond video stream, audio stream and a web page and connect with their future mobile, personalized users. I have a mental library of ways they and other broadcasters, who are likely to follow suit, can do that.

Next post – The Emperors Clothes in Virtual Reality….

Jul 062012

001_Darwin Walkabouts Pt 4 Litchfield National Park

I was invited to present to a small public group last month on Media Futures up in the Northern Territory here in Australia – this followed an ABC only presentation. I generally don’t do the Futurist thing, I feel uneasy, stepping into tarot, astrology or doom sayer territory, where many factors such as user behaviour, new devices or new format/marketing development are on unpredictable shifting sands. So I prefer to call my approach to future ‘no brainer’ism’. There are some things that are so obvious, in terms of where we are heading, that simple trends analyses will give us some clarity in around a 2-5 year timeframe.

I will let my long 2 hour (130 slide!) presentation speak for itself below but the premise felt pretty unremarkable from my perspective. I am worryingly developing a rather ‘elder-like’ “nothing-new-under-the-sun” attitude. Also some predictions are just too obvious. Making the jumps from smartphones to wearable computing to bionic connectivity to singularity is not what I am talking about here, but a much more near term ‘what will most of us be doing in a few years time’ – but several at the presentation apparently still had their minds blown!? I think that ailment is treatable.

The spine of the rather winding narrative arc was some simple trend extrapolation across four of the key themes and asking questions about their trajectories:

  • Social Share & Online Connection – What is the end result of ‘society’ existing mostly online?
  • On-Demand TV & Everything Else – What does it mean if appointment to view goes away, do we need to learn if everything is on tap, will a million digital campfires light up the landscape?
  • Mobile & Locationalism – We carry the world with us. But what happens when the digital world is layered over the real world?
  •  Transmedia & Content Everywhere – There are no device boundaries. When content is truly free to move across every device, will all our, stories our life memories follow us across our personal media channels?

So on with the show. Predicting Present Futures – a title really based on Marshall McLuhan’s observation

“I don’t know who discovered water, but it wasn’t a fish”

Gary Hayes, Futurist and New Media Evangelist – The media and storytelling landscape is constantly changing but in the last six years we have never seen such monumental change. Gary takes us on a journey from the old days of new media through to the very near future using current examples of the work in ABCs Multi Platform TV team through to other cutting edge examples of Augmented Reality, Transmedia, Social Media Storytelling and Games.
Gary Hayes, an award winning multi platform producer, is currently executive producer at ABC Multi Platform TV and also directs transmedia training unit StoryLabs.us. Throughout his extensive career he has worked across the UK music and multimedia industry including the development of the internet, interactive TV and cross platforms for the BBC. He is a regular keynote speaker, consultant producer in social & transmedia to the TV, Film and Arts industries. He has also been an International Interactive Emmy juror for the past three years. His media innovation blog personalizemedia. com has been in top 10 Media & Marketing for over 2 years and he runs 11 other sites linked from garyphayes.com.

Date: Sat 16 June
Time: 10am – 12pm
Venue: Browns Mart Theatre 12 Smith St, Darwin

May 132012



Presenting Media140 - Photo: The Cut Creative, Perth

I keynoted at the Media140 conference three weeks ago (26 Apr 2012) wearing my ABC Exec Producer TV Multi Platform hat. Now responsible for non-kids ABC TV online & mobile offerings & TV mobile and social strategy my 20 minute talk was rather focused on the high level challenges for broadcasters trying to truly integrate fiction, factual and entertainment with social, mobile and 2nd screen (or synch services). The transcript, slideshare and more ore detail follow but first…

Absent note

…apologies to regular readers for my long absence from post on this blog. I started an ABC role back in October which overlapped with me running the Screen Australia StoryLabs weeks and as well as tidying up and finishing a range of commercial projects meant actually talking/blogging about all the stuff I have been doing in long form, has been tricky – plus there are confidentialities to take into account. The adage certainly holds true those who can, do, those who can’t, write long blog posts or podcasts on the topic 🙂 Might get flamed on that one, but I think having an hour or two to sit and post is a luxury. In other full time roles I still manage to provide a commentary into the cloud but the ABC is particularly under resourced in multi platform areas with many folk working beyond the call of duty. I am also taking advantage of my partner Laurel Papworthaway, spending a few weeks on a pilgrimage across the Camino in Spain, and doing very well with it.

Talk intro – the challenge, the hybrid and the prototyping

Also like most big media organisations the ABC is a mirror of the external larger world itself. There are silo’s, politics, technical differences across the divisions, resource scarcity, diluted budgets and linear controllers / commissioners who all need to be sold on the importance of Multi Platform and the potential of different types of services. But that means a good part of my role inside the ABC is very similar to my BBC Senior Dev Producer role, to evangelise but also implement new services. That means I am exposed to the key challenges in terms of merging or hybridising broadcast and on-demand TV with some of the key driving forces outside a broadcasters world. Without drilling down into the detail (or breaking any confidentiality!) the top level challenges for all traditionally one-way media organisations is:

  • Sorry too busy to talk – We don’t have enough people resources, social media staff, to engage in widespread, authentic, editorial conversation with our audience/users
  • Bolt on effect – Our massive internal technical infrastructure/s can’t be glued to always new, transient, multiple external services/APIs
  • That’s they way it is done – We have decades old editorial & commissioning processes in place and until any big multi-platform ‘story-telling’ breakthroughs we will need convincing of a reason for changing that
  • Multi platform and social media is really about marketing isn’t it and therefore warrants those types of relatively small budgets
  • Sure everyone is shifting attention to mobile & social but until there is zero people watching our main channels we have a job to do!
  • Rights are not set up for multi platform, period. Expensively produced linear video leads, the rest follows, still.
  • and the list goes on and on

Ok I am being a little provocative and at the ABC, I and many others are very aware of the challenges and getting on with the changes required. Alongside managing producers and resources I am able to run group workshops internally with the key show creatives and together (vs telling what we should be doing!) to slowly move forward. I also have a great role in developing working prototypes (and final services) of synchronous 2nd screen and social mobile services. Being several months into these,  I also refer to at the end of my talk of the key differences between vanilla social TV, content owner social TV, content owner driven 2nd screen storytelling and the hybrid of all of them. When someone is engaged with a great synch story experience of say tablet against TV it makes absolute sense to include social elements, for them to invite and share that experience.

I also mentioned in the talk and interviews around it about the need for content owners and broadcasters to be driving the 2nd screen experience – these have to be truly integrated story experience and although there is value in trying to layer or bolt on these synchronous services. Although voting, polling, surveying type services can work, ideally with presenter driven call to actions, many well written pieces of video do not have much ‘space’ for the interaction (or parallel narratives to ideally slot in). There are two arguments to that. Firstly formulaic storytelling combined with the distractions our already existing 2nd screen habit means we are constantly snacking on our 2nd screen anyway and ‘missing’ the important bits of the show. Secondly, in a world where on-demand, when you want it, watching is so ubiquitous, I am devising several formats where the linear video is simple paused and the interactive component has its own space to breathe in this time frozen moments. I am suggesting in all my meetings with show creatives that if possible, the best approach is to design from the ground up. But that then moves into eons old ‘commissioning’ processes and for now I won’t go there, perhaps later…OK onto the talk

Hello, Good Morning and Welcome

It was great to be in Perth again with a very enthusiastic crowd, which speaking to the folks there, encompassed most of the digital fraternity it seemed. There were many folk live blogging the event and my talk (e.g.: Sarah Tierney and Matthew Allen), I did a few small interviews (e.g.: Western Australian / Yahoo)  and at least 60% of the audience tweeting. Media140 is the brainchild of Andrew Gregson and the event was very well organised, technically and management wise. The slides below were presented on my new iPad (3) so hopefully the formatting came across OK. Transcription follows the slides

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