Sep 222009
 

I have been lucky to know Jim Shomos for nearly five years over here in Oz. The first time I met him I was actually mentoring him at a two day networking event in Melbourne and he had a new project called ‘Forget the Rules‘. Like most ‘pushing-the-envelope’ project discussions at these emergent media development labs around the world, they tend towards a list of ‘feature wish lists, bells and whistles’ that are unlikely to see the light of day – not because they are particularly blue sky but more about the time, effort and funding required to get perceived ‘unknowns’ off the ground. So I was delighted to see Jim and his colleague Paul Baiguerra persevere  during 2004/5 and create this first, notable innovative production.

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Mar 092009
 

Over the years I have been creating lots of confusing, busy yet at the same time, meaningful and insightful emergent media diagrams. These attempt to help the uninitiated heritage media folk, get to grips with a multiplatform, shifting-social-media-sands, transmogodified entertainment landscape…breathe.

So I have been uploading a bunch of these diagrams onto my flickr account over the past weeks, partly to make them more accessible to me too (oh the joys of the cloud) but with the creative commons tag, for all and sundry to use (attributed of course – the only way to power & fame nowadays – cackles!). Here is a short selection of the 25 or so already up, with brief descriptions – the main bunch is in a set called ‘Emergent Media’ here.

Distributed Story Online

The above diagram is intended to help storytellers simply understand a range of key places to distribute their story fragments or triggers online. I always aim to have x and y axes and here I decided to differentiate these ‘social media services’ by time vs richness. So x axis is ad hoc dip-in-out through to realtime/live and y axis is basic text through to video/games etc: It would be possible to do a quick ‘sketch’ user journey here too by adding sequential numbers to the ‘notes’ one puts in the boxes.

The Ecology of Form

The above is one of my favourite diagrams from way back in early 2006. I normally present this by saying in looking at ‘form’  lets not follow red-herrings by only looking at the content type, or distribution channel, or display – but mostly at the audience and the cross-media form. The arrows there indicate the participatory audience pushing content up to the top and it filtering down onto the three screens – mobile, informational and home (phone, pc, tv ish)

The Myth of Web 2.0 Non-Participation

This was a diagram I threw together at Bangkok airport believe it or not early in 2007  – simply looking at the influence that people have in the sharing web. It is intended to show a whole bunch of ‘indicative’ ideas about the proportional numbers who contribute to web 2.0 through to the influence each category of users have on it – I also invented in my jet-lagged haze five categories, The Creators, The Editors, The Critics, The Sharers and The Consumers. This was discussed here on this blog and heavily dugg too last year.

Media & Platform Convergence

A convergence viewpoint (and yes I know the C word is bad!) But I re-discovered this diagram and the thing that stood out for me was OMG everything seems to be pointing towards the iPhone! Yes games, information, video and telephony all combined into one device…I wonder if Apple nicked this 🙂 But thing that stood out for me was the developments in 100 years from only cinema through to a device you hold in your hand that now combines potentially everthing (to a lesser or greater degree). My original post this is on here Media Journey’s Pt 2

Shared Social Worlds Universe

A relatively recent diagram when I was trying to get my head across ‘shared worlds’. I often get asked about shared worlds being just game worlds (WoW or Second Life) but of course it extends across a whole genre of services online. I didn’t include the shared worlds of email/forums/twitter etc etc but concentrate on worlds specifically aimed at stories or games for this particular chart. The ubiquitous x and y axes here are about x – physical to digital 3D and y – Functional to Game. It is therefore easy to map ‘real life’ at bottom left as physical/functional while top right digital and game as being the traditional MMORPG.

Social-Media-Campaign

Finally couldn’t post diagrams without a very recent one I did with the wondrous and exquisite Laurel Papworth which merges the above thinking with how to promote and reach out across the vast landscape of social media. Here is a description from the flickr photo that has already had 1600 views or so.

By Gary Hayes and Laurel Papworth – From a presentation I gave at SPAA Fringe on Saturday 25 Oct 2008 in Sydney. Concepts behind this covered in the slides embedded on www.personalizemedia.com/the-future-of-social-media-enter…

* INVOLVE – live the social web, understand it, this cannot be faked
* CREATE – make relevant content for communities of interest
* DISCUSS – no conversation around it, then the content may as well not exist
* PROMOTE – actively, respectfully, promote the content with the networks
* MEASURE – monitor, iteratively develop and respond or be damned!

As I said there are many more on my flickr account and will be adding another 30 or so old archive ones in the next months.

Feb 162009
 

I have blogged long and hard about the future of the metaverse and particularly how key sectors can make use of them as a functional tool. Education are already motoring, social activity is still the key driver, artists use it for music, video and performance and buying/selling ‘user to user’ businesses are still strong. One area that has received most contraversy is of course ‘real brands’, a so called exodus and ‘really’ what is the ROI. I published over at my MUVEDesign VW development site, a first stab at where I think we are on the Gartner Hype Curve for social virtual worlds (not game worlds!). Here it is again (linked from my flickr account).

Gartner Hype Cycle SVW

I do believe we are probably at the lowest ebb for brands in second life. This is bourne out by the SL brand stats I founded over at The Project Factory – you can see the dwell traffic for most brands outside the top 10 are exceedingly low. That doesn’t mean its game over. Far from it, as the lessons are learned and now it is time for companies to get it right, by avoiding developers that focus on build it and run (yes they are still here) and deliver experience, social interaction and relevance. I cover this in a lot more detail in posts back in 06-08!

Andy Mallon over at the Social Research Foundation has published a nice Annual Surver PDF report which is an inworld survey of Second Life users who ‘know’ second life – vs the tourist reports we often get from fly-by-night journalists or Gen Y social marketeers who don’t get it! Heres the blurb on the report (seeing I use the nice charts below!) Gotta earn my keep 🙂

The First Opinions Panel is the largest consumer research panel in Second Life with 10,000 members from newbies to the most active and involved “residents” who, Own the most virtual land, Spend and earn the most money there, Spend the most time there, an average of over two hours a DAY!, Run the most groups. Over 1,000 of our members own one or more groups in SL, many with hundreds to thousands of members. These are the leaders in Second Life. They are studied by over 33 demographic and psychographic attributes from both their real and Second life.

Firstly the longevity for users in Second Life. Remember that at the moment there are between 60-75 thousand users inworld at any moment and 31% spend an average of TWO HOURS a day in Second Life – 2/3 spend at least ONE hour a day! The next question is what is the churn rate, how long do people actually hang around using the service?

srf_howlonginsl

srf_slinvolvement

So Second Life is perhaps not ‘for life’. It seems many folk do tire of it at around 18 months with only around 20% going for longer than two years. Again this isn’t a real issue for brands as the culmulative user hours across the board puts Facebook, YouTube and other social spaces to shame.

This culmulative dwell is also on the increase. Get a user loyal to your brand and you may have them for longer than a year. Which seques nicely onto how do those inworld for these long periods actually want to interact with brands…

srf_brandinteraction

The item that stands out for me is ‘product development’. This has been consistently under utilized so far and there is still a big gap in the virtual marketplace for a big brand to really go beyond designing a hotel layout or fantasy coke machine. I know one brand will be stepping up to the mark this year and demonstrate how powerful this aspect can be. One item that is missing for me is brands ‘presenting’ to inworld inhabitants and facilitating ‘Ted talks’ like events rather than that being the domain of academia only. The SRF published a few choice statements from savvy inworld folk that reinforces several of the key points I and others have been bleating about for years.

  • “Don’t advertise to me – give me something that does not waste my time – make me want to learn more about by entertaining me, informing me or educating me. And make it cool.”
  • “Don’t just expect to do normal marketing – you have to hold events and interact with people”
  • “Bringing real world products inworld is the next inevitable evolution.”
  • “SL is a great way to reach those whom may need services that you may not reach otherwise. ”
  • “Real life companies tend to create great places but just leave them behind. They should assign some people to stay online and accommodate those people who visits their places in Second Life.”
  • “You have to engage people in SL, not simply put up marketing messages and expect residents to flock to you.”

The survey goes beyond well trodden areas too by asking about their Real Life Primary Job and how Second Life has been an enabling tool for it. It is no surprise that learning, collaboration and meetings are high on the list but what will become more and more significant will be real world recruitment – gauging a persons abilities and/or personality inworld. Kelly, Accenture and others are already versed in this space.

srf_primaryjob

With the level of doom about brands in second life this question goes to the heart of what activities are on the decline. So looking at this chart the shorter the bar the better and running RL businesses in Second Life is the least in decline. (It is not clear from this chart if surveyed folk actually answered all questions so will leave it a little to your imagination as regards a true split here)

srf_sltrends

As a finale and related to the above, Clever Zebra’s Virtual Worlds for Business 2009 is now out as a free publication looking at VW for business applications. Unsure of the ‘enterprise readiness’ of all ten worlds author Nick Wilson highlights companies that are already sold on VW for meetings at least – which is slightly contradictory to him saying, expect to be logged out of meetings regularly? Anyway in the free report here are a few quotes from the document:

Dell “Employees report that they are more engaged in the 3D environment than on a conference call and that they feel more involved and apt to participate. An added side benefit is that this pilot project affords Dell the opportunity to experiment with moving toward a greener future where more and more employees work from home, not the office.”

IBM “IBM estimates that they saved approximately $250,000 by taking the conscious decision not to hold the Virtual Worlds for Business conference (normally a 2.5 day in person meeting) physically this year, and more for the Annual General meeting (normally a 3 day event for 400 Academy members and affiliates).”

Sun “Sun were able to transform an otherwise exclusive, expensive event into an inclusive inexpensive one open to a much wider audience of junior engineers who would benefit from the real learning experiences provided in a virtual setting. They were even able to get Hal Stern, Snr VP Systems Engineering to come in and do 2 full chat sessions exclusive to the virtual component of the 2008 CEC.”