Dec 212008
 

“It’s tempting to shout – Stop It! The truth is that television in Britain is commissioned by middle-aged people who rarely watch the box, attempting to reach young people who look at it even less, when it’s actually watched by old people. Twenty to twenty five year olds aren’t sitting goggle-eyed for one very good reason: they’ve got better things to do.” – Jeremy Paxman, 2007 (more at bottom of post)

At home in Bondi doing a bit of pre XMas spring (?) cleaning in-between playing PS3 games (Mirror’s Edge & Fallout) and present wrapping then came across two very old books on a ‘media’ shelf. I remember picking these two Yearbooks up in a dusty basement of one of the many book shops in Hay-on-wye, near to my uncles (Hereford in the UK). Some years later I used an excerpt of text from one of them in a presentation I gave in 1997 to stick-in-the-mud TV producers, when I was at the BBC to illustrate the parallels between the birth of TV from it’s radio womb and the ‘connected’ web from it’s computer womb.

(Hilarious video from Ephemeral Media – “Magic In The Air – New Horizons 1941”)

But I just re-read them and noticed many new analogies (games, virtual worlds, social media, mobile) and it got me thinking. After a new media form is born, it evolves & grows with more and more elements added. Many layers are superficial but most are purely there to capitalise on its success and sell – how will social media evolve into ‘sales space’?.

What follows below are two excerpts I dug out from BBC Yearbooks 1946 and 1949 – significant because they immediately follow the worlds biggest conflict but also document the global introduction of public broadcast television – effectively the dawn of ‘live’, visual mass media.These extended excerpts are (as far as I can google) unavailable anywhere, so please re-use, they have lessons for us all 60 years on – and please switch into analogy mode, now!

1946 BBC Yearbook (incidentally they finished these yearbooks in 1952)

In the summer Of 1939, some 23,000 people in the south of England had their own television sets. They saw the Derby, the Theatrical Garden Paro, the return of the King and Queen from Canada, Peggy Ashcroft in ‘The Tempest’, ‘Me and My Girl’ from the Victoria Palace, visiting celebrities in ‘Picture Page’. Now . . .

TELEVISION IS COMING BACK

By MAURICE GORHAM, who has been appointed to take charge of the BBC Television Service

From 1936 to 1939 the BBC ran a television service-the first public service of television programmes to be given anywhere in the world. The BBC itself had been experimenting with television transmission for some years before 1936, but from that time onwards the ordinary citizen living in the London area could buy a television set, have it installed in his home, and see, every afternoon and evening, programmes that had real entertainment value: everything from ceremonial processions and top-line sport to studio plays, cabaret, discussions, and films.

I love it that there were such a small number of privileged TV viewers in 1939 and they had a staple diet of theatre and live events – which justified this whole move to have live, talking pictures. The thing that strikes me also is the clear focus on what TV actually brought to its audience – sport, events and re-distribution of theatre and film. Sound familiar?

This service closed down on 1 September, 1939, at the coming of war. Since then there has been no television in Britain, and more fortunate countries have had a tempting opportunity to catch up. In September, 1943, the Government appointed a committee to prepare plans for the reinstatement and development of the television service after the war. This involved special consideration of extending the service to ‘at any rate the larger centres of population within a reasonable period after the war’; of research and development, and of the question of export trade in television equipment…The committee held thirty-one meetings, in the course of which it heard witnesses from the electrical, radio, and telephone industries, the film producers, the Ministry of Education and Board of Trade, and the British inventor, Mr. J. L. Baird. The committee presented its report to the Lord President of the Council on 29 December, 1944 ; the Government indicated agreement with its main recommendations on 9 October, 1945 this gave the BBC its signal to go ahead, and preparations for re-starting the television service were put in hand at once. Before the end of the year intensive work was being done at the old television headquarters at Alexandra Palace ; the complex engineering equipment was being tested down to the last detail, studio circuits and lighting were being re-installed, scenery and wardrobe were being sorted, overhauled, and renovated. Much of this work was being done by former television staff who had earned their release from the Services in which they had spent some six years. By the beginning Of 1946, the return of the television service was within sight.

It is incredible that the world, or at least the decision makers here, had 6 years to ponder the value of this new medium while the bombs dropped around them. Also Mr Gorham suggested other countries were catching up, a typical sentiment when your on the cusp of something new – once the idea is out there, you have to act and develop it quickly. As all new forms, often a mammoth technological effort is always required, we can only admire those here who turned live radio into live TV.

Although the BBC has been charged with the task of operating the television service, this task involves co-operation with many other bodies, from the radio manufacturers, who will provide the sets, to the various Government departments who can supply facilities and also priorities in manpower and materials that are essential before television can resume and expand. And there is the same need in television as in sound broadcasting for friendly co-operation with private interests and professional organizations in the worlds of entertainment and sport, if television is to bring to the viewer the full range of broadcasts in which sight can usefully be added to sound. Granted that co-operation in all these directions is successful, what sort of television service can the BBC provide in 1946? The range of the service will be a radius of about forty miles from Alexandra Palace, on Muswell Hill, the site of the London television transmitter, the top of the mast being 606 feet above sea-level. This forty miles is no rigid limit. Before the war, many people living at a greater distance from London had television sets and became regular viewers. There were frequent reports of reception well outside the estimated range, and occasional reports of freak reception over unexpected distances ; for instance, the television picture from Alexandra Palace was once received in. New York. But hopes that radar research would turn such exceptions into the rule have proved premature, and in 1946 the range of television, as a service to give regular entertainment to the ordinary home, is not likely to extend much beyond the forty miles.

It is ironic that it was the medium of radio, those who probably considered TV a nice add-on service who openly helped television in the ‘maternity ward’ – TV was something that was ‘added to sound’ – ring any bells yet? With a range of 40 miles, TV was indeed a minority medium when it was a child.

The technical standards used will be those used in 1939: 405 lines, fifty frames interlaced, giving twenty-five complete picture frames per second. This means a picture technically considerably below the definition standards of the cinema, but whereas the cinema picture is viewed on a large screen in a theatre the television picture is viewed on a comparatively small screen in the home, and this difference in conditions of viewing makes the straightforward technical comparison rather misleading. With good lighting at the transmission end and the right adjustments at the listener’s end, the television picture becomes more than a picture-you know that you are watching real people doing real things. The same applies to the size of the screen, whatever it may be. A badly-produced programme may make you feel that the screen is small and cramped, but if the programme is good enough you will look at the screen not as a picture within a frame but as ‘a view seen through a window-and the view may comprise anything from a Boat Race or a shot up into the Big Top at the circus to a vivid bit of acting in the studio, or even a close-up of a conjurer producing a rabbit from a hat.

Ah now we are getting to the meat. Even the person in charge of TV in those days was not ignorant to that old chesnut – comparison. How does TV compare to cinema or theatre? So he is fast to pick up on its USP “you are watching real people doing real things” and a window to the world. This was and will become again what TV is really about. Not the abomination it has become in many parts of the world today. Onwards…

Hours of transmission before the war covered an afternoon session up to an hour and a half in length and an evening session up to two hours, plus a morning demonstration intended mainly for dealers who want to show customers their sets in action. (Though, it may be said in passing, nobody can expect maximum television sales from this sort of demonstration, still less from casual viewing at exhibitions ; the sure way of getting new devotees for television is to install the set for a trial period in their homes and let them enjoy it in the conditions in which they will be using it.)

Excellent, the freemium model, get them hooked in a trial still persists today of course – in fact reading Mr Wired’s ‘Freesis’ one would think it is the only model left today? I like the fact that Mr Gorham understands the power of this new medium in it’s natural surroundings (the home) vs the TV showroom.

Viewing television is a very different activity from listening to sound broadcasts. The radio set can remain on for hours at a time ; you can enjoy it as background to reading, writing, homework, housework (some people can even enjoy it as background to conversation, darts, or bridge). The television set demands your attention ; you cannot enjoy television from the next room. You must sit facing the set, with the lights down or shaded, and if you are a normal viewer you will find yourself very reluctant to be disturbed during a programme that you enjoy. This puts a limit on the hours that the ordinary viewer can give to his viewing. Broadcasting must go on from morning till midnight, but television is quite another matter, as most viewers will soon find.

And so we get to some key definitions and these are typical of what defines new form. Just to reiterate these quotes are from 1946, 63 years ago and to me that last paragraph could have been used to describe the conditions of how to enjoy the latest 3D cinema or PS3 game or social virtual world – it is a lot more immersive than the previous media and therefore you must ‘temper’ your indulgences of it! All things in moderation. Just to bring us full circle, it has not been until the last two years or so that TV viewing is seeing dramatic declines, and so ends its 60 year dominance of our attention – my TV viewing is mostly as ambient background, I know all the formulas, there is very little that is new or innovative.

As for programmes, there is no limit to what viewers can hope to see. judging from previous experience, the most popular items will probably be television ‘outside broadcasts’ of sporting events Cup Finals, the Derby, big boxing, tennis, cricket, seen whilst they are actually taking place-and from theatres, with of course big public events such as the opening of Parliament and the Lord Mayor’s Show. These outside shows will always appeal particularly to the new viewer. The old hand may in time come to earmark his evenings primarily for full-length television plays, which were the other great attraction in pre-war days. And then of course there will be variety, cabaret, ballet, fashion shows, demonstrations of everything from cooking to carpentry, talks, discussions, and quiz programmes, art shows, personality interviews, visits to the Zoo, street interviews with ordinary Londoners, jazz sessions, recitals, and films. Briefly, it might be said that television can do many things that sound broadcasting cannot do and can improve on almost everything that sound broadcasting can do. Almost everything ; for there are still one or two categories of sound broadcasting to which sight could add little and from which the exigencies of television production might even detract.

What goes around comes around and as I said at the beginning of this ‘diatribe’ the first uses of a major media form (not something like SMS for example) are the ones that will be the ones it returns to as it declines. They are strongest ideas. Look at pay-TV at the moment and compare it with the above paragraph from 1946!

When the pre-war staff are back, when Alexandra Palace is all cleaned up and on the air again, when television is again a household word in the London area ; what is the next move ? When will standards be improved so as to give a clearer picture with greater detail, and when will television spread out of London and into the other great population centres of Great Britain ? The answers to these questions are not likely to come in 1946. Nor will they come from the BBC alone. The Hankey Report made certain recommendations as to what the answers should be, but it also recommended the setting up of an Advisory Committee such as had done valuable work in the development of television before the war. The appointment of this Advisory Committee was announced on 27 November, 1945, and its chairman is Mr. G. M. Garro-Jones. Representing as it does the public bodies on whom the development of television into a national service depends, it will be concerned with all these problems of the future. Under its guidance, television has the chance to go forward fast to the stage when it is no longer a comparative luxury for people who live in one part of the country, but an -amenity that can be enjoyed by the bulk of the population, bringing to broadcasting the one element that it has always lacked.

And so began six decades of the opium of the masses. A new medium, TV broadcasting is defined, tested and slowly begins. Another key point about the “television is coming back’ excerpts is the amount of effort and consultancy it took to bring it to life – replace TV with ‘internet’ or ‘social media’ in any of the above segments and you will begin to understand how history does indeed repeat itself. In relation to social media I finish on some excerpts from the 1949 Yearbook that begins to address both media form comparisons & the sense of media by the people presented by ‘representatives’

1949 BBC Yearbook. Public Service Broadcasting by Francis Williams

…The extent of the listening. public and the fact that the BBC as a public service monopoly has the sole broadcasting access to it provides a dazzling opportunity to undertake the responsibility of informing the public on great issues. But with the opportunity goes the limitation imposed by all systems of mass communication the limitation of non-selectivity. Even the most popular newspaper may well be satisfied if an article it publishes will hold the attention of a million readers. But a million listeners to a BBC talk means that radio sets have been switched off wholesale over the country. A serious analysis of current affairs published in a serious weekly review will have had a most notable and worth while success if it is read by 50,000 readers. But a mere 50,000 listeners to a radio programme in a good listening hour means a colossal flop.

Wow. I like the numbers comparison here and how radio dominated the landscape in the forties and fifties. A million radio listeners regarded as a big problem?!

This problem of non-selectivity has to some extent, of course, been met by the three alternative national programmes and the regional programmes; but even on the Third Programme the size of the audience whose interest must be held by a serious talk if it is to be successful is colossal by any non-broadcasting standard. One further difficulty, moreover, arises out of the nature of the listening audience. This is the problem of the half-attentive listener. The vast majority of radio listening, certainly to the Light and Home Programmes although probably not to the Third, is family or group listening. In a vast number of cases the radio is turned on as a companionable accompaniment to other activities of a more or less distracting character. Now this may fit in admirably with a background of light music, with a group programme such as ‘Have a Go’ or a ‘Quiz’ in which the listening group can feel that it is participating with another group, or with a popular variety show or play; but it does not provide anything like so satisfactory a frame-work for a serious talk which requires a fair amount of concentration on the part of the listener.

Even Francis Williams has indentified the issues we still face today. That of a fragmenting and more localised (or niche) audiences & the wonders of multi-tasking. Radio was always a success because it could always be part of another activity – especially driving the car or house chores or reading etc: Interesting that different programmes though had to be promoted differently because of the ‘expectation’ of how an audience were expected to respond to it. Reminds me forcibly of how we are still expected to act in a cinema, even though the film may not hold our attention. This next section is contains the jewels.

And finally there is the problem which faces all those who would communicate ideas or information to the public. This is the problem not only of holding attention but of attracting it in the first place. Here the newspaper has two inherent advantages over the BBC, and one which, while not inherent, tends to exist because broadcasting is a monopoly public service. The first two arise from the fact that a newspaper is making a specific appeal to a particular audience and from the attention it can secure from typographical display. The third advantage arises from a freedom which is, in part at any rate, denied to the BBC, or which it has denied itself out of a sense of responsibility to its monopoly position, and the freedom to build up stars who can attract an audience on their own account on whatever subject, within at any rate a certain range, they are writing or speaking. By trial and error newspapers have discovered that with rare exceptions the expert in a particular subject is not necessarily or indeed usually the person most likely to possess those gifts of lucid and pleasing exposition which will attract and hold the public interest. They have found that skill in communication-what we call style and presentation-are of paramount importance, and that readers can be persuaded to read what would otherwise appear to them a dull or difficult subject if it is handled by a professional writer whose previous writings on other subjects they know, and whose personality and style they find attractive. The American radio companies have made great use of this same fact in building up star commentators. The BBC to a very large extent denies itself this means of attracting listeners in the field of public service broadcasting, although it has employed it, of course, very successfully in the realm of entertainment and in that field has established many commentators with a large personal following. But in public service broadcasting it has been shy, perhaps too shy although one sees the hazards of doing so because of the fear on the one hand that a regular professional commentator on public affairs may come to be regarded as expressing the views of the BBC itself and thus as an infringement of its obligation not to hold or express a view of its own or that alternatively he may by the accident of being a good broadcaster be built up into a political and public figure to an extent that would justify criticism.

I am impressed by the way Francis here uses the incumbant, or previous layered media, newspapers, to draw comparisons again. That they can have personality and PS Broadcasters cannot. This basic stance permeated TV, including commercial offerings, and as twitter, blogs, ustream, YouTube, mogulus, podcasts, flickr, vodcasts and all other forms of online self-publishing have taken over TV is now seen as lacking personality. It now represents corporation and impartiality to such an extent that is has been in grave danger of turning only into a distribution channel – and there are plenty of alternatives to that now. But I digress and finish on Francis’s last paragraph which was the dream of TV but which is now being squarely delivered by social media in connected platforms…

I have set out the limits within which, as it seems to me, the BBC has to function in its public service broadcasting because it is only against such a background that one can either properly assess what is already being done or consider what might be done. Of course not all the disadvantages are on the BBC’s side. It has the immense advantage that comes from being an instrument of the spoken word which very many people find much easier and more attractive than the written word, and the advantage also that it can present the actual living clash of ideas in debate and bring, when need be, greater actuality to the spoken word by a dramatic illustration. Yet the limitations remain. They are important. They provide the framework within which public service broadcasting must operate, and the BBC is not justly to be criticized, as it sometimes is, for failing to do things which such a framework does not allow. But has it carried out its responsibilities within the realm of public service broadcasting as efficiently and imaginatively as this framework allows? I think that a year or two ago the answer would have been’no’. Now I think it ‘yes’ though with some qualifications.

Again the new kid compared with the adult (newspapers) – sound vs written word. Both started with high ideals, grew an audience and so began the bandwagon – a million commercial entities flogging their wares off the back of the altruistic beginnings.

I wonder what will happen to the democratised social media form or console games or mobile entertainment or social virtual worlds as they become more dominant – in terms of where we spend most time. Most of those are still tweens compared with TV or radio who have to return to their roots to survive. Will these youngster learn from and respect their elders or carry on throwing stones at the windows of the ‘media form’ retirement home? The excerpts above show that TV was once a kid too, full of ideals, full or promise and had the potential to be a voice. We all have a choice to reflect on the lessons of the past or to mock with closed ears. Which path will you choose?

As a closing thought I would like to throw to one of UK’s most respected broadcasting journalists Jeremy Paxman who in a post entitled How can we trust TV fights for the return of trust in what TV should have become.

“There is a fight going on for the survival of quality television right across this industry. The recent skirmishes and scandals have not gone our way. As an industry we need to lay out much more clearly what we’re doing and why. Let’s spend less time measuring audiences and more time enlightening them.

Despite the last few months, I do not believe that this uniquely powerful medium has been taken over by charlatans. But we ought to acknowledge that parts of it are in danger of losing their redeeming virtues. We need to be open. We need to admit when we make mistakes. We need treat our viewers with respect, to be frank with them about how and why programmes were made, to be transparent.

We need, in short, to rediscover a sense of purpose.”

Metaverse Brands

 Posted by on February 4, 2007 at 10:10 pm  Add comments
 

BrandMeta01

or thirteen non-exhaustive tips for organisations considering becoming stars in the new web 3.0 revolution…

I have mentioned before that I am currently working on a couple of major and one or two minor media companies first forays into the metaverse, or its most accessible incarnation Second Life. I can’t talk about them directly of course pre-launch so I thought why not create a ‘simple’ guide for brand owners using a couple of recent Second Life launches AOL (today) and the LWord (last week). What follows are thirteen basic principles for brand and property owners as they create a virtual presence in any multi user virtual environment which really came about from my own work in the past year considering what works and what doesn’t, combined with an observation of some of the ‘commonalities’ in many recent more mature brand launches. Some of this also cross relates to a post I did mid last year on how to achieve immersion and these are not focussed on ‘formats’ or new forms of entertainment that I cover elsewhere.

I have chosen AOL and LWord because the former is quite a broad media company without a clear single identity and the LWord because it is has a very narrow and defined identity but also as I was the line producer on an eTV version a couple of years ago. Another reason is that both are implemented by Electric Sheep and it is obvious they are developing their own little ‘format’ bible. The recent entries inworld from NBC, Reuters, Dell, Endemol (Big Brother) and MTV on the there.com platform all follow these basic principles which I illustrate below – some more than others. This will be a broad brushstrokes introduction as I don’t want to put the growing number of companies and one-avatar-and-their-virtual-dog operations out of business. I also don’t expect any self respecting brand to try to do this without contracting a company with significant experience either, the social, environmental, game/play, scripting, design aspects of this are very unchartered and it is critical to engage those who at least have some semblance of a map. Anyway on we go.

1 Don’t Become Virtual Just Because You Can

By way of an introduction a cautionary note. Sure there is a certain PR cache, trendy or super cool in being one of the first to participate a new kid on the emerging media block. Every second week there is a new ‘celebrity’ entrant and although I personally think in the medium/long term these worlds will be come commonplace for business, entertainment and education, we should view most of the current raft of services as experiments. The old ‘build it and they will come’ adage is risky at the moment when there is only around 40-50 000 concurrent users across all the fully rendered avatorial based ‘non-game’ virtual worlds. There are a lot of empty streets across the ‘branded’ grid and these early entrants are either in for the strategic long haul or just grabbing a smaller and smaller slice of the Second Life press pie. On the positive side though the learning that comes from each incremental new service is part of building a robust and longer term metaverse for all. There are many who say SL is purely about sex or money (just like the real world then, big revelation there) and that brands are not invited. I used to have the same view until I realised that without some form of organisational presence, educational purpose or celebrity event Second Life was really going nowhere – a glamourised chat room. New ‘brand’ entrants need to realise that they are to a great extent last minute guests at a party and as such need to bring something significant to it. It doesn’t have to be about sex or money but it should definitely be about new experiences and play.

2 Make Joining Simple, Accessible and Branded

One could think of Second Life particularly as the walled garden portal that hosts the content that comes from individuals and companies/organisations. A sign of maturity is creating a way for niche or interest audiences a way to participate without their feet actually touching the ‘aggregator’. So we are seeing as in the L Word example below ways to use exposed APIs to register and download the client without going to Second Life at all. This simplifies the relationship initially for these existing brand loyal audiences, sure it gets complicated later when they realise there is a sea of potentially more interesting ‘stuff’ in lorry loads, but the entry is far more elegant.
BrandMeta02a

3 Once In World – Hold Their Hand, With Your Brand

A third part making the ‘birthing’ process easier for ‘newbs’ is to drop them into familiar surroundings. Their beloved stars (in the case of L Word) telling them how to get the best out of the world. The Linden orientation is simply a ‘tech manual’ approach, its fun, but is still about which buttons to press, the L Word version is ultimately clearer, because most of it is about making your avatar look presentable.
BrandMeta03a

You can see other orientation islands and in the foreground here a simple circular path with very, very basic instructions. Given the audience are likely to be the metro-sexual crowd, we must expect lots of time to preen their avatars. It would have been good to incorporate this as part of the main environment, but I suppose this could be considered the dressing room and rehearsal space before ‘going on air’, where you are the star.
BrandMeta03b

BrandMeta03c

In my experience many RL people spend the majority of their first week tweaking their image, quite naturally, so the L Word (E Sheep) have provided as you can see in the last image in this category four orientation islands, just in case there is a sudden rush of a couple of hundred avatars. Really that is the fourth ‘entrance’ tip, make sure you can handle a rush for the door. People who are bounced rarely return so have enough ‘welcome’ zones, just in case.

BrandMeta03d

4 Design Multiple Levels of Navigation

When people arrive in the main environment you should think of it as a metaphorical homepage. You must make several things clear. All that’s available for them to do (not consume), how to get to these places, a feel of the ‘world’ they are entering and lots and lots of ‘why’ they should stay and explore. The welcome/arrival area should ideally have eyeline to the main sites too. So central and raised is the usual deal. AOL’s environment feels a little like a Disney-type theme park (fun fair) and is laid out that way. Its general theme of entertainment is echoed in the overall consistent colour palette, the signage, the walkways and slight sense of discovery – if everything is telegraphed there is the alternative problem that avatars will think they don’t need to explore cause the labelling is too ‘samey’. This could be an issue with AOL’s signage below – which is a shame cause they do have a few surprises – see point 7.

BrandMeta04a

BrandMeta04b

5 Decide Early On Your USP

I am glad to announce that the last few ‘brands’ that have entered Second Life have moved away from building the office blocks and sticking their logo on the outside, with only a very slight nod to where they are. Thanks to developers who are growing in experience virtually all the new entrants have one or two new things, never before seen. Some are very superficial, some are just ‘ the best implementation of…”. AOL have decided to create a few ‘lets be the best at that…” items such as a fully branded skate-boarding area.

BrandMeta05a

Complete with piped Real Life skateboard championships as you tumble around the heavily graffiti park. One wonders about sport in SL. This is a long way from Tony Hawks as the performance of SL servers and client are just not up to it (unless really optimised – meaning a whole sim to skateboarding only). So these are social spaces, skateboard for a few minutes, then find a corner and chat about it. This must be built in and planned for. See later.

BrandMeta05b

Another fun item which falls in the ‘only one in SL’ bracket could be this other simple offering from AOL, the avatar ‘sticky wall. ‘Physical’ activity needs to be sprinkled across any offering, forcing quests and mind games all very important. This is about delivering an eclectic range of services vs something too narrow in focus.

BrandMeta05c

One of the L Words USPs is the speed dating tables in the central part of their main island. This feels much like Big Brother that I blogged about earlier in that it is an already unnatural social interplay now with the added layer of being virtual and partly anonymous. I haven’t tried speed dating in SL but I suspect inside the ‘virtuality’ of L Word and (as you can see on the instructions here) if it is moderated well, it could be a great way to meet ‘new’ friends. SL is like any ‘club/bar’ situation not an ideal way of finding romantic or like-minded partners, Showtime are moving in the right direction with this.

BrandMeta05d

Torrid Midnight of the SecondCast team and a leading fashion designer, is one of the first to try out the skateboard park which launched today.

BrandMeta05e

6 Make sure the Environment has Synergy with the Brand

Now we can all imagine (I have been there hundreds of times) the discussions that take place when a group sits down to make any existing property ‘immersive’. The ‘we could do that!’, how about recreating one of those and so on. Many metaverse entrants insist on identical duplication, or model building of corporate buildings (NBC Rockefeller) or the actual TV sets as in the L Words version of the Planet Cafe below.

BrandMeta06a

BrandMeta06b

I am not going to dwell to much on over representational builds as I covered that in a post a year ago, but just to say that there are two ways to go here and the middle ground is the dangerous one. The brand should either be in your face and as precise a copy as possible of something that clearly represents the brand (or the context) or something such as Vodaphone’s build (a large megaphone, hearing aid) slightly surreal and tiping their hat to this ‘naturally’ strange world, where anything, seriously is possible. I still yawn a bit at the endless brick walled buildings, blue glass and ‘mall’ness to many of the current builds, but I am also aware first hand of the number of suits in companies who ‘need’ something recognisable and enough branded signs scattered around the place. As an example the easiest option would be for say a French brand to place a model of the Eiffel Tower on their sims, the more brave route is to create something ‘new’ and unique, a place you enjoy going back to. I personally have ‘done’ the real Eiffel tower on at least five trips, I have no real urge to do it again but I absolutely love the ‘essence’ of the French countryside such as Provence though. I wont go on as I will be exploring environmental identity in virtual worlds and what makes some more sticky than others, in a Terra Nova post in the next couple of months.

7 Be Sensitive to The World – Playful, Deliver Expectation and Have Depth

Now for the key ingredients for all new entrants into these spaces. It must deliver expected features in ‘island’ sims such as shops, cinemas/screens, dance areas and even branded things to buy. It is no different than being a tourist to a distant island and feeling that the environment is self-contained. Another major requirement is all visitors need to play/do and even in a ‘no rules’ game like Second Life, you can create smaller, casual games, particularly social ones.

Here AOL provide the staple branded clothing. I have never seen any figures in how many people actually buy this stuff, but I have also never seen avatars wearing non-fashion branded clothing (apart from Torrid above). Perhaps I need to get out more 😉

BrandMeta07a

The quiz in the AOL sim is really good fun. It feels like interactive TV inside a virtual world. Simple multiple choice (the four colour selector – just like fast text keys in UK iTV), timer based questions and a top scorer board on the left. This would be great in a more ‘organic’ pub environment vs the rather board room look and feel here.

BrandMeta07b

Virtually all new branded sims have the dance club/bar combination. For the L Word it works very well and when I was there, it had a constant churn of people. I think part of it is just checking out for reference what are the best clubs to landmark but part of this one is the obvious lesbian overtones. Yes all the avatars in there were female. The club itself was pretty dark and dismal and not on my return list.

BrandMeta07c

The layout of the L Word sim I found a little disappointing. It had a similar feel to the there.com Laguna Beach (I blogged about in Sept), as the stores and buildings were just a little spread out and hidden. Even flying you felt things were disconnected and fragmented. It is important to make sure that although avatars will expect stores, and appropriate ones, that they should be integrated and not glued on as an afterthought.

BrandMeta07d

Most of the shops for the L Word were indeed skins, clothes and various relationship ‘toys’.

BrandMeta07e

8 Make the Experience as Personal as Possible

As I have indicated before in my web 3.0 posts, inside these worlds there is already a rampant web 2.0 paradigm. Avatars want to share and blog their experiences (I know I do whenever I get time). So in any build that has that first ‘wow’ factor about it, make sure there are enough places that allow the users to get the word out (that’s assuming you want traffic). The actual SL interface has much of this built in, but it is buried inside profiles and not where most viewing is – in the real web 2.0 world. So AOL have set up simple sets to take pictures of yourself and drop them onto the AOL blog site. In fact there are a few points where they encourage this, the sticky wall for example. To drive traffic to your virtual space you need to have lots and lots of content placed outside in the web 2.0 space.

BrandMeta08a

One of my favourite bits of the AOL sim from a personalization perspective is the walk of stars for two reasons. One of them is the first picture on this post, a way to leave your mark, collect a copy of the star (because it will be erased by the next avatar of course) and take your picture just like a real ‘star’. The other thing that impressed me was the way a path can be made compelling. I spent as much time reading all the funny SL variants or real world stars names than I did in the whole rest of the sim. Partly because there were a few chucklers, partly because of the depth (a lot of effort from the Electric Sheep had gone into thinking them up as Johnny Ming told me) but mostly because they felt more integrated than everything else. They were embedded in the environment vs being stuck on or in like everything else.

BrandMeta08b

9 If You Are Going to Provide Content Give Enough Choice

As a brand AOL is known as a kind of one-stop-entertainment-shop. So it was no surprise to see lots and lots of content in the various viewing halls and on screens in hidden corners. There was some disconnect here though as the sign outside in the first picture here says ‘millions of high quality videos’ and once inside the option is from a rolling list of about ten. So the outside the environment corporate message is lost inworld. The two have to be aligned. A message like the ‘worlds largest new network’ over a two floor brick office inworld, has a disconnect. Make the inworld messages appropriate and have a proportional scale and those that refer to the real world, clearly make that obvious.

BrandMeta09a

BrandMeta09b

BrandMeta09c

10 Make Inworld Advertising as Integrated as Possible

Companies have seemed to be a little nervous about product placement and advertising from other companies in their spaces. This seems odd to me as in many situations such as the skateboard park below adverts actually work very well, especially ones for inworld services. I suspect that the ad departments in the respective companies look at the raw numbers and think that 3rd party adds will dilute their brand. I suspect there is a little truth in that, but a world without adverts embedded in places you expect them becomes quite paradoxically empty and missing something. This is not a flip-flop statement for me because I have always said ‘appropriate’ advertising vs ads rotating on fifty meter hoardings above residential areas, or above malls dropped alongside a peaceful beach retreat.

BrandMeta10

11 Be There In Person, Communicate and Learn

Any entrant into these worlds must, and I stress this, must have a constant personal presence. This is not the web. Put up your website and sit back and watch the page views, this is real people expecting to talk to the creators or the brand owners or especially the stars (or people role playing the stars). For AOL’s launch today we have Morton from Electric Sheep and Johnny Ming (of SecondCast again) and now Electric Sheep too. Both are happy to talk but their primary reason for being there is too see how things are used, if people are not getting to their ‘jewel’, how long they spend on the ‘activity’ that they thought would keep them occupied for hours and so on. Never before have we had this sort of ‘research detail’. This is the equivalent of getting inside the mind of the person using your homepage or site for the first time. You can follow them around, ask them why they went left rather than right. I won’t go on cause this will be another Terra Nova post when I am guest there in a month or so.

BrandMeta11a

Adam Ramona and I chat with Johnny Ming about making Second Cast a little more arty, amongst other things.

BrandMeta11b

12 Have as Much Content as Possible Inworld and Not on Weblinks

OK. Second Life is a pain when it comes to getting content into it. I spend most of my time importing textures (images to place around sites), sounds and animations. Getting web pages and RSS feeds is clunky to say the least. The easiest option is to just link out of SL to the default web browser of the user. There are no alternatives to this really but the temptation should be avoided to make every single item a link to a web browser, because simply the user will realise that the place is actually quite empty as they are spending most time on an external website. This is not rocket science. The user has made a concious decision to boot up a resource intensive 3D virtual world browser and not to browse the fast super efficient 2D web. They want social interchange and experiential activity not a bunch of branded web pages. Just as people say ‘oh I could never watch a full length feature film on my mobile’ there are several truths here. Avatars:
1 Will not click through and read more than a few pages of text on ‘your’ site.
2 They will generally will not watch long form movies, unless it is a pre-arranged social gathering. Short 1-4 mins only
3 Previews of audio and video are best, but make sure there is enough there to surprise them and ‘make’ them want to click to the web to discover more and possibly buy
4 Will only blog and send pictures to external sites (yours and theirs) if it is transparent and simple in your space. Take a picture, click this button, chat your blog text. Anything that involves putting notecards into objects, or crossing to a webpage forget it.
5 Enjoy anything that has a live’ness, a happening now in the real and virtual world. The nearer to a database driven website the virtual space is the more of a turnoff it will be. Sims should have lots of randomness scattered about. Sound that changes and shifts, images that tick over on ad hoardings, a sense of life, creatures and so on. This to me is all about content as well. Organising events on a regular basis is fine but they need to join your main group and this should be a priority at the beginning.

For brands that have no specific identity such as AOL, then something may have to be created for them. A virtual world incarnation of their 2D web ‘portal’ness, which I mentioned earlier. They went for the entertainment themepark, they could have easily gone for a vision of the future or a journey into the past, something abstract and unworldly, played with scale or just recreated a part of San Francisco.

13 Give the Environment Identity Make Social Activity Easy

My self agreed 90 minute blog time is up sadly so I will finish on this last point about social spaces in virtual worlds, which again will be part of a few posts on other more prominent blogs. The number of cafes, cinemas, meeting rooms, lecture theatres, living rooms and so on that are completely empty, yet just outside the door are groups of avatars happily chatting away, staggers me. Developers, including myself sometimes, put great effort into lots of interior detail, to then find later no one is using it. We imagine scenes of avatars role playing, or at least imagining they are really in those places, yet there is something quite claustraphobic about these ‘realistically’ enclosed spaces in many cases (as an aside I tend to build broad stuctures with very high ceilings (usually domes) if I want a sense of ‘indoor’ness). Unless there is an organised event at the auditoriums, cinemas and cafes they are usually empty. Design social spaces outdoors or at the very least give them an outdoor feel. Avatars in Second Life can fly and to block this 3rd dimension of travel makes many feel uncomfortable and disabled. It was interesting to be party too the types of conversations, when collecting some images for this post and checking out the new sites – the difference between AOL and L Word. The L Word group below were discussing intimate aspects of lesbianism and societies labelling of single gender relationships while in the L Word stores couples were shopping as if in real ‘L’ life – most kept referring back to the L Word and what was going on in the show or how it is being manifest here. On the AOL site the conversations I participated in were very broad, all topics, no focus and none of them referred back to AOL, apart from the media types who were prowling. Perhaps part of that was due to the fact that like Big Brother the L Word already has a ‘social’ expectation of its participants and back to point one above, if your brand is not already a conduit for a part of the global conversation, don’t expect it to become one in the metaverse.

BrandMeta13a
BrandMeta13b

BrandMeta13c

Posted by Gary Hayes ©2007