Apr 082010

What happens when the content cloud descends? Rocket science or people science?

Here is a really simple metaphor to illustrate the pervasiveness and societal significance of Augmented Reality. For the past 20 years humanity has been ‘floating’ its content (its personas, its information, life data, economy and social media) creating a distant, electronic cloud drifting, conceptually, way up above us. A cloud that is only reachable when we area able to connect to it via a variety of fixed and mobile ‘information’ screens, themselves connected to a veritable wormhole aka the global internet. (In reality hundreds of thousands of servers murmuring around the world with billions connected via hard wiring to receive richer media & experiences).

Up until now this ‘content cloud’ (different to cloud computing) has been abstractly disconnected from our physical lives – we read news about California earthquakes sitting in Australia, we view videos on the train of a concert three weeks ago at a local venue, we have personal social networks fragmented across time and space, play a game set in Hong Kong on a screen in London, Facebook groups comprised of half friended, remote avatars (the extended self ). 99% of the content in the cloud is not relevant to here and now (although a philosophical moot point if the now ‘is’ the participation and consumption itself?!)

In a near AR future, non geo-sensitive content will be perceived as incomplete

The Descending Cloud

But that cloud, has reached saturation, it no longer can keep afloat, there is just too much or rather just enough content to be temporally and geographically relevant. In other words there is so much ‘stuff’ up there that it now makes sense to access it, in a true Web 3.0 way, in real time, the present moment from anywhere you are. It will at its simplest level be Google Earth, slowly morphing out of your PC screen, growing to global scale and locking into place over the real world or Facebook mapping itself onto the billion users faces out in the street, advertisers reaching out to where ever you are, personalizing your everyday life with relevancy vs noise.

The always on cloud has now become very useful to a range of stakeholders. Marketeers, storytellers & users alike. Mists of information, media and experiences will engulf onto our cities and physical infrastructure, it will become a persistent fog that will coat everything in its path with layers of time and place stamped content. It will create a web of layers, of parallel narratives and realities and enhance our experiences.

OK fluffy intro over and this leads to some high level areas of a ‘consultancy’ whitepaper I did mid last year (which annoyingly I still can’t publish) but some key themes are explored below.

What does this mean on the ground, a ground covered in this fog of information. The transformative effect of our physical world being invaded by ‘cyberspace’ will make the current discussions about social network privacy seem like a children’s party. When the ‘web’ spreads into and permeates our real world will their be any hiding places. As portable screens become practical (think iPad with camera), pervasive wearable computing becomes commonplace and surveillance technology evolves to being ubiquitous and transparent – society will evolve way ahead of government and law, who powerless to stop the flow of information on connected screens will be even more powerless to stop this flow moving into real space?

“Augmented reality allows people to visualize cyberspace as an integral part of the physical world that surrounds them, effectively making the real world clickable and linked,” says Dr. Paul E. Jacobs, chairman and CEO of Qualcomm.

The videos below might give them ‘digital’ food for thought.

Beware: I would like to point out everything below has already happened or about to launch in the next few months.


From Eyetap.org (a wearable computing lab in Toronto) – “Stewart Morgan discusses Architecture of Information on the show Daily Planet. It is a visionary short film showing augmented reality, and the implications of it’s applications.” From 2007


What kind of society will it be when our personal profiles, details and content are available to anyone in the street simply by scanning our face. That person across the train carriage, are they really playing an iPhone game or finding out ‘everything’ about you, well at least that which you have placed on the open web? A short video that will shock forward thinkers…

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Jul 232008

My slides below from my presentation at one of Australia’s industries leading advertising conferences yesterday which I had previously blogged about “The Advertising and Marketing Summit” It was a jam packed room with around 400 attendees of marketing movers and shakers. I closed the second day with the talk on ‘engaging in virtual communities’ followed by a great talk on Word of Mouth Marketing from Piers Hogarth-Scott, CEO, Yooster & Trustee.

The general tone of the two days seemed to be the usual big broadcast ‘dry-up’, mobile is not quite here and the ramp up of ‘online’ marketing. Sadly online, as a platform, which to me is a multi-faceted beast (basically it is everything that has been before and much more) is still seen by this particular segment of the industry as only about search and web 1.0 push. Laurel Papworth at least raised some questions at the end about making sure companies seriously consider Social Media Marketing at executive level and my key points at the end were get in there, spend time and really understand the culture in the vast range of virtual worlds before making a decision to do any R&D or full blown campaigns.

Jul 172008

I am presenting at this years Advertising and Marketing Summit alongside a nice array of fellow ‘bubbled’ keynoters who are tackling a bewildering range of topics, bulleted below that make lovely Google search strings!:

  • Unleashing the power of brand experience
  • The Consumer is King – forecasts and trends of tomorrow’s consumer
  • Creativity techniques to become an idea generating machine
  • Advertising in new worlds
  • Brand study
  • What marketers want and how they want it
  • The Digital Leaders forum
  • You media – monetising social media
  • The future wasn’t what it used to be – creativity that engages
  • Integrate to engage
  • Word Up – Getting WOM in the mix
  • The broadcaster’s insight
  • Partnerships for success Developing agency client relationships that last
  • The mobile marketing advantage
  • Y speaks – Y we participate
  • The Mobile Marketing Advantage
  • Continual brand repositioning
  • Where can sport sponsorship take a brand
  • The power of emotional branding
  • Brand Relevance
  • 3 mega trends which are redefining consumer engagement models
  • Innovation in the Digital Marketplace
  • The view from the boardroom – the role of branding and advertising to the CEO
  • The broadcaster’s insight – the future of television advertising
  • Experience the message – Profiling experiential marketing
  • The Power of Experience – A high impact marketing programme through a non traditional approach
  • Integrating Optus: Challenge – Solution – Results
  • Revitalising an Aussie favourite – by an American
  • Lovemarks – giving your brand the kiss of life
  • Transitioning your brand into a virtual World
  • New Business Models for a Digital World
  • A Decade of Delivery and beyond
  • Original Content equals engaged consumer
  • Leadership in the digital media
  • The Mitchell Prediction – the media landscape 2008 and beyond
  • Engage don’t enrage

My part of the mix is in the closing stages alongside a Word of Mouth session and it will be fun looking at the near term opportunities now Google Lively has joined the mix alongside a tremendous amount of investment ($345 mill this year already) in new ‘youth’ social virtual worlds. We also have fresh funding being kicked into existing worlds such as Sony and Time Warner’s Gaia Online, and both are very likely going to really kick start a sudden growth in casual world populations of what are becoming known as Generation V (virtual). I will be posting shortly about the sudden growth in Parallel Virtual Worlds, avatars layered over the top of traditional 2D web browsers – stay tuned! My bit of the programme…

14.10 Marketing Opportunities in Social Virtual Worlds 387a6be2bfae954a84e5bc9db296a983 Gary Hayes :: Head of Virtual World Development :: The Project Factory 14.35 WOM Interactive Session 940515f53a10bb6d5b02ddcdaeddd274 Piers Hogarth-Scott :: CEO :: Yooster & Trustee :: VBMA

Full list of speakers here:

International Keynote Speakers:

* Mark D’Arcy :: Chief Creative Officer :: Time Warner Global Media Group (USA) * Steve Simpson :: Chief Creative Director & Partner :: Goodby Silverstein & Partners (USA) * Ian Stewart :: Senior Vice President :: MTV (Asia)

Keynote speakers:

* Harold Mitchell AO :: Chairman :: Mitchell & Partners * Siimon Reynolds :: Co-Founder :: The Photon Group * Karim Temsamani :: General Manager :: Google * Jack Matthews :: CEO :: Fairfax Digital * Rohan Lund :: CEO :: Yahoo 7 * Richard Freudenstein :: CEO :: News Digital Media

* Mike Morrison * Amanda Howard :: Marketing Director for Beverages :: Pepsi * Bill Obermeier, MD Brand Advertising & Sponsorship, Telstra * Graham Christie, Consumer Marketing Manager, Vodafone * Jon Bradshaw, Director of Marketing, Virgin Mobile * Letitia Hayes, Experiential Marketing Manager, Sony * Gary Hayes, Head of Virtual Worlds, Project Factory * David Whittle, Managing Director, Mark * Rob Belgiovane, Executive Creative Director, BWM * Piers Hogarth-Scott, CEO, Yooster * John Du Vernet, Head of Special Projects, Naked * Lyndall (25 y/o)::John Paul (20 y/o):: Michael (20 / y/o):: Janine (20 y/o) * David May :: Director of Marketing :: Jetstar * Ben Wicks :: Group Marketing Manager :: Fosters Group * Bill Curtis :: Managing Director :: CJB :: & Director :: IAA Australia * Heather Leembruggen :: President IAA Australia Chapter :: International Advertising Association * Joan Warner :: CEO :: Commercial Radio Australia

Jul 162008

Interesting. I have a screen here at work spiting out various random on the spot blog posts from the Future of Media Summit . Looking at the themes and points coming out forcibly takes me back to the mid to late 90s and even earlier. At today’s conference there is lots of discussion about how media is fragmenting, democratization of distribution, how personalization (your personal media cloud) is really where it’s at, the live web and a plethora of points about how video on the web has erm, generated a new advertising model. Yawn. Now I remember why I avoid ‘Future of…” conferences…

Seems all I have read from the Future Exploration Networks innovative and ground breaking (video link up – really, a video conference link…I did one of those in 96?!) between Sydney and San Francisco are not really exploring the future but each others guess as to what is really happening at the moment – cause no one really has a clue. It is deja vu, a recap of many European/Far East versions of the future from 10-15 years ago. In fact looking at most of my presentations and posts from years ago on this and other blogs cover most of the points, especially about personalised media (oh yes thats the title). For example Ross Dawson’s‚ future of media topics I covered in presentations circa 1999 – a few recents are in my slideshare group which I rarely promote or on this PDF page which has some earlier ones and notably in this fun view of 2009 I did in Perth back in 2000 (compare the two). First here is oft self-promoted Ross Dawson’s vision of what is shaping the Future of Media…

Ross Dawson 2008

Media and entertainment industries growing massively. Seven driving forces shaping media

  1. Increasing media consumption – ‘we want to swim in an ocean of media all the time’
  2. Fragmentation – proliferation of new channels (mobile, video, etc)
  3. Participation – people sharing their stories
  4. Personalisation – of content & advertising, issues with privacy
  5. New revenue models – advertising networks
  6. Generational change – younger people becoming dominant in marketplace
  7. Increasing bandwidth – shifting what is currently being delivered over other channels > iPhone mania

Personal Cloud – content we own and create – From this rains down the ‘precipitation of participation’ – sharing our photos, stories and lives with others – To what extent do we control our Personal Cloud?

Yes these are and have been shaping the future of media for the past 15 years at least – and then 2) my slightly cheeky predictions…drum roll…Future of Media in 2009 (from 2000’s Small Screen Big Picture)

Gary Hayes 2000

The World in 2009

  • Every individual can become a producer of content which is available to everyone else – if they want it.
  • Now anything is available on demand from anywhere over vast broadband networks.
  • Everything is ‘pulled’, only personally relevant content is ‘pushed’.
  • Everything can be made portable & kept forever
  • The home becomes a personalised entertainment and life system where everything is centralised – games, video, shops, audio, text, email & vmail & banking.
  • CD collections, home movies, personal photographs are stored here too
  • ‘Open Standards’ killed off all proprietary platforms in 2005 and the large ‘trusted’ traditional broadcasters collaborated and produced one navigation system that all companies adopted
  • All ‘content programme brands’ have elements in all of the above
  • The words ‘TV’ ‘radio’ & ‘internet’ disappeared from our vocabulary. Even the word ‘interactive’ went – everything is now interactive
  • The World Wide Web of early 2000 is regarded as a ‘low resolution’ pilot
  • Scheduled ‘live video’ becomes a special group shared event – there is only one broadcast channel in each country – these events generate most online discussion
  • True to all predictions the ‘interactive’ fridge becomes the most popular, connected device in the house

OK as with all “Future of Media” conferences we come to expect lots of waffle, fluffy guesses as to where Social Media or New Gadgets (iPhone, yawn) will really take us. Most talks I did for TV-Anytime and BBC around 2000-2003 covers most of the discussion around future of privacy, targeted ads and personal content systems. But bottom line it really it is about paranoia on the part of traditional media makers able to afford turning to high fee ‘futurist’ consultants who rarely produce anything apart from a ‘compelling’ stage presence and a book or two to sell. OK I am possibly being cruel but if the content industry is going to grow up it should stop looking for shiny jewels from crystal ball gazing, web trawling, big picture, space cadets and look to hands-on strategists who live and breathe this stuff. Most of the former are jumping on any myth/hype they can use to leverage interest in their ‘expertise’ but it is rarely about the future and often about regurgitating the past within the boundaries of this fresh new high bandwidth, on-demand, two way network. I have talked long and hard in the past about the separation between commentators and producers around cross-media and I have also pointed out academia needs to up its game. I don’t bother to win friends, as you can tell.

Unlike several folk at the Future of Media conference I rarely self-promote as being worthy of title of visionary (and any one up pens their own websites with those words in the title should be seriously steered clear of). But to be like them I thought I would throw in a bunch of my own quotes I normally pull out for wall stickers on LAMP courses: (Some others here)

“If you are not passionate about the empowerment potential of your interactive creation or find something new in it yourself at every turn, you should not call yourself an interactive producer” Gary Hayes 2005

“True interactivity should require users to give something of themselves and for the ‘system’ to resonate with that. If all you ask them to put in is selecting a series of vacuous pre-built options, their engagement is minimal and all they will truly get out is a series of vacuous outcomes.” Gary Hayes 2005

“Over a 15 year, medium term broadband future terms such as Film, TV, Radio & the Internet will start to disappear from our next generation’s vocabulary. Audiences will interactively share & access video, audio and games across a sea of devices, partly oblivious of appointment-to-view in the 20th Century.” Gary Hayes – Snr Producer, BBC. 2000

“The ‘My Media Generation’ are experienced multitaskers. They are used to browsing, jumping between devices and physical locations. Services that do not integrate this in to the design will be lost in the noise. One must create story that permeates their world, playing with the fact that they are already enjoying self-induced, parallel experiences.” Gary Hayes 2005

“The future may be cross-media but it is also interactive multi-modal devices at home and on the move that connect to every source and every media type” Gary Hayes 2005

“Just as humans eventually were unable to tame the complexity and scale of the physical universe so it will be with our media universe. The only course of action will be to send personalised intelligent agents, reconnaissance drones, deep into the content cosmos to capture relevance. The personalized future will be a world where rich audio visual and game media orbits around the digital you – occasionally being sucked into your ‘realm’ like stars pulled by forces unknown into black holes” Gary Hayes, Space Cadet 2004

We are all guilty of Weasel Words when we are asked the ‘where is it all heading question’ but there are others who base their careers on them. Typical ones heard in many a consultation session, “Social Media has enormous implications, it will change the business forever” or how about “Video on the web will produce a sea change of advertising models” or “These social virtual browser based web worlds could be very important for your brand” – client: yes we guessed that, but please tell us how it will in detail, what we need to do to change, in detail and by the way, have you ‘lived’ our business.

But lets make this post interactive, which one are you hands-on strategist or space cadet weasel word waffler?


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